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Privacy Policy

At Capella Nova Diamonds, your privacy matters. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website or services.

By using our website, you consent to the practices described below.

1. What Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Your name and email address (e.g. through contact forms or newsletter sign-ups)

  • Shipping/billing address (if purchases are made)

  • Payment details (handled securely through third-party processors)

  • Social media usernames (if you connect with us through platforms)

We may also collect non-personal data such as:

  • Browser type, IP address, and device information

  • Website usage patterns and interactions (via cookies and analytics tools)

2. How We Use Your Information

We collect and use your information for the following purposes:

  • To provide customer support or respond to inquiries

  • To improve our website’s functionality and user experience

  • To process orders and deliver products or services (if applicable)

  • To send newsletters, updates, or promotional materials (with your consent)

  • To comply with legal obligations or resolve disputes

3. Cookies & Analytics

Our site may use cookies (small files stored on your device) to enhance your browsing experience. These may include:

  • Functional cookies (to remember preferences)

  • Analytical cookies (to understand visitor traffic and behavior)

  • Marketing cookies (if ads are used in the future)

You can manage or disable cookies via your browser settings.

We may use third-party services (like Google Analytics) to track aggregated site data. These tools do not collect personally identifiable information.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share your data with trusted third-party service providers (e.g. payment processors, shipping carriers, or email platforms) strictly to perform necessary business functions — and only when they agree to uphold strong privacy standards.

We may also disclose information if required by law or to protect our rights or the safety of others.

5. How We Protect Your Data

We take reasonable precautions to safeguard your personal data from unauthorized access, alteration, or misuse. This includes:

  • Secure connections (SSL encryption)

  • Restricting access to sensitive information

  • Partnering with PCI-compliant payment processors

However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information

  • Withdraw consent for marketing communications

  • Request a copy of your stored data

To make such a request, contact us at the email listed below.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined above, unless a longer retention period is required or permitted by law.

8. Children’s Privacy

9. Third-Party Links

This website is not intended for children under the age of 13. We do not knowingly collect data from minors. If you believe we have collected such data, please contact us so we can remove it.

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. We recommend reviewing their privacy policies before providing any personal information.

10. International Visitors

11. Updates to This Policy

Our website is operated in Canada. If you access our services from outside Canada, your data may be transferred to and processed in Canada, where data protection laws may differ from those in your jurisdiction.

We may update this Privacy Policy from time to time. Changes will be posted on this page with the new effective date. Your continued use of the website means you accept any updates.

12. Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your rights, please contact us at: info@capellanova.ca

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